I've a combi oven in my hotel room and I learnt a valuable lesson tonight. If you make assumptions about how to make it work, and just press buttons, you may end up with food that's not cooked. Once I found the instructions I pressed the buttons in a different combination, and low and behold the food cooked, bubbled and browned.
How often when communicating with others do we do the same - assume we've provided enough information when they actually need a little more detail in order to fully understand what we're wanting them to do.
Alison Smith
Inspiring change inside and out in procurement
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