Thursday, 5 March 2020
Poor supplier performance
“What contributes to your own poor performance?” Was a question I asked delegates on a supplier management workshop this week. Interestingly ‘being lazy’, ‘incapable of doing it’, ‘not having the skills/expertise’ did not appear on the list. And yet .... They’re frequently the reasons we jump to when let down by others poor performance (including and especially our suppliers). During the discussion an appreciation of all the other reasons for poor performance of our suppliers put a hold on the blame and the judgement of them, and shifted the delegates thinking to what they could do to increase the likelihood of great performance from their suppliers. What do your suppliers need from you so they can deliver the expected performance?