Search This Blog

Friday, 16 December 2016

Are they answers or solutions?

This week I've been exploring how the language we use helps or hinders us in achieving our goals? Unless you find achieving your goals easy, and never come up against roadblocks, next time you're struggling to decide which direction to go this simple technique may provide another perspective.

Yesterday the use of the word 'problem' was identified as a potential block to finding a solution. Earlier in the week I wondered how procurement having no seat at the table could be resolved by looking at other tables where we wanted to sit. In both examples, in order to achieve a breakthrough in the current situation, we were 'playing' with the words being used, or perhaps 'exploring' them is a better description?

Today I want to explore the impact changing just one word can make. One word that has the potential to move us from stuck to unstuck, or from failing to succeeding, or out of control to knowing precisely what to do. The word may change dependant on the circumstances, and will certainly differ between individuals, but trust me there will be a word.
It surprised me too when I discovered it. Author and speaker Caroline Myss says words have power - I just didn't realise she meant every word we use has power.

Before reading further it's certainly going to make more sense to you if you think of a situation you'd like more clarity on, something you're feeling stuck about, or where you're struggling to find a solution. You can then apply the insights shared below to that situation, and discover for yourself the efficacy or otherwise of the technique.

The word I'd like to highlight today is 'solution', because for one client using a different word instead of solution made the difference from them not knowing what to do to knowing what to do - seemingly in the blink of an eye.

A few weeks ago a coaching client used the word 'solution' to describe a situation - ie they were struggling to find a solution. Their body language, facial expression, tonality and general state were not resourceful as they spoke about finding a solution. They certainly couldn't think of what they should be doing to solve the problem they had.

Until that is, I used the word 'answers' in the context of 'needing to find some answers'. Suddenly their body language changed, tonality became excited, and a whole set of potential solutions came tumbling out of their mouth! Even I was surprised at the speed of change in their outlook.

If you're struggling to find a solution therefore, or it's been eluding you for some time, you might want to change the words you're using to discover if an alternative might get you moving again.

For example, instead of wanting to 'find a solution' about a current situation, would using any of the following help you change your perspective and find that solution more easily.
  • Answer - find an answer
  • Resolution - achieve resolution
  • Reaction - decide how to react
  • Explanation - explain the situation 
  • Perspective - change perspective
  • Response - find an appropriate response  
  • Result - get the right result
  • Opportunity - identify the options
If you're applying this to a real life situation that you were feeling stuck about take time to consider each of these suggestions. It's certainly not about reading the list quickly, and then saying "Nope - that didn't work". As you use each word in the context of your example notice what you notice - does the situation feel, look or sound different to you? or have more ideas come to mind? or do you just feel less stressed about it? 

What about changing solution to:  
  • Settlement - agree a settlement
  • Moving - get you moving again
  • Key - discover the key
  • Intention - intend to do x
  • Unstuck - get unstuck
  • Ideas - explore some ideas
  • Observation - observe what's going on 
  • Quick fix - find a quick fix
  • Tweak - understand what to tweak 
For someone else 'solution' might not be the word we need to change - perhaps it's more about ensuring we use the plural ie 'solutions'. At least we'd not then be looking for that one perfect action but looking instead for a list of potential opportunities.

Solutions however, might be the perfect word, and it's more about changing the verb applied to it:
  • Identifying solutions
  • Discovering solutions
  • Exploring solutions
  • Understanding the solutions
  • Observing the solutions
  • Finding the solutions  
  • Agreeing the solutions
  • Achieving a solution
  • and so on
The key challenge in any moment is to:
  • Notice you're stuck,
  • Notice the words you're using to describe the stuck situation, or 
  • Notice the words you're using to describe the solution that's eluding you
  • Use a different word(s) to describe the challenge you're facing, or the outcome you want, or what you need to do to get there 
  • Notice what you notice 
  • As a result of the word change do you feel more or less stuck? 
  • What action can you now take? 
I know it sounds simplistic, and also weird (unless you're used to working with me already that is), but you only have to remember your reaction when someone last suggested you speak to someone you're still very angry with, or have fallen out with to realise how much power words do have.  

In another coaching session a client was using the word 'demands' in the context of 'making demands on the supplier'. In order to shift the stalemate that had been reached, I invited them to think of an alternate word, a word that might change how they were relating to the situation. For example the word to use instead might be: request, suggestion, position, needs and wants, stance, analysis, or the one I thought sounded better at the time for that example was 'offer'.  

If words really do have power how will you use them today? 


Alison Smith
The Purchasing Coach
Inspiring Change Inside and Out - and here's why that's important

For support in developing soft skills in 2017 either individually or as a team do please get in touch alison@alisonsmith.eu or +44 (0)7770 538159

No comments:

Post a Comment